Customer Testimonials

Fast and quick service

Everybody I worked with was polite and professional without any smarmy car salesperson vibe. The facility is clean and well maintained. My questions were answered well and without undue delay. I have now purchased two cars here in the last 18 months and have been extremely pleased with both experiences. After visiting multiple dealerships in the Marysville and surrounding area, I highly recommend Marysville Toyota over any other.

I think most people can agree that car buying is hardly ever a pleasant process. I actually enjoyed my experience at Marysville Toyota, mostly thanks to Roee, who was an absolute joy to work with. Everybody there from the front desk to management were all so friendly. They made it a smooth process and made us feel like valued guests. It was a no pressure and low stress experience and I recommend anyone looking for a new vehicle to go there. I’m now a forever customer of Marysville Toyota and I’ll never buy a vehicle anywhere else.

Thank you for all the good care to my Toyota 4 Runner and keeping me safe on the roads . Thank you Toyota !

I honestly had a disappointing experience with Toyota today. Normally, my visits are smooth, efficient, and on time, so this was definitely unexpected. I arrived about 5–8 minutes early for my scheduled appointment. Within approximately 30 minutes, I had already received the work order summary showing what had been completed on my vehicle. Around 50 minutes after arriving, I checked on my vehicle and noticed it was parked and appeared ready to go. I asked an employee if I had missed being called, since my vehicle was already parked. I was told that the person assisting me was still getting my paperwork together. ... Read More

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Google - Nov 13, 2026

I honestly had a disappointing experience with Toyota today. Normally, my visits are smooth, efficient, and on time, so this was definitely unexpected. I arrived about 5–8 minutes early for my scheduled appointment. Within approximately 30 minutes, I had already received the work order summary showing what had been completed on my vehicle. Around 50 minutes after arriving, I checked on my vehicle and noticed it was parked and appeared ready to go. I asked an employee if I had missed being called, since my vehicle was already parked. I was told that the person assisting me was still getting my paperwork together. About 15 minutes later, I asked another employee for an update and received the same response. Meanwhile, the person who originally checked in my vehicle was nowhere to be seen. Another 15 minutes passed before that person finally came out to let me know my vehicle was ready. In total, I spent well over an hour and 20 minutes there, with approximately 30 minutes spent waiting just for paperwork. I understand things can get busy, but the lack of communication and unnecessary waiting were frustrating. Unfortunately, my experience didn’t end there. When I arrived at work, I noticed that my glove compartment wasn’t closed properly. During my appointment, I had been advised to replace my cabin air filters, so I assumed the glove compartment had been accessed for the inspection. When I tried opening and closing it, I noticed it appeared to have been forced shut, and something was preventing it from closing correctly. After looking into it myself, I discovered that the cabin air filter cover had not been reinstalled properly and had fallen out of place, obstructing the glove compartment. I corrected the cover myself, only to realize that the glove compartment still wasn’t closing properly because it had also not been reinstalled correctly onto its hinges. What disappoints me most is the lack of attention to detail. Not only did I spend an unnecessary amount of time waiting for paperwork, but I also had to troubleshoot and correct issues that should never have been left behind after a routine service inspection. I’ve always appreciated Toyota’s efficiency, professionalism, and quality of service, which is why this experience was particularly disappointing. I trust that when I bring my vehicle in for service, it will be returned to me in the same condition it was received, with everything properly reassembled. I hope this feedback is taken seriously and that greater attention is given to communication, efficiency, and quality control moving forward.

Car wash!!🤗 Always appreciate! I was told it would be 2 hours. It was a little longer. (Maybe an hour longer.)

My wife and I found the car we were looking for online at Marysville Toyota. We called and had an appointment scheduled in the next few days. When we arrived, we saw the car there waiting for us to test drive. When we walked in everyone was genuinely friendly. When we decided to purchase the car, we meet Alondra Rivas to complete the process, and it was one of the easiest and most pleasant car buying experiences we have ever had. No pressure just here is the information do you want this or that, yes or no etc. and she ... Read More

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Google - Nov 12, 2026

My wife and I found the car we were looking for online at Marysville Toyota. We called and had an appointment scheduled in the next few days. When we arrived, we saw the car there waiting for us to test drive. When we walked in everyone was genuinely friendly. When we decided to purchase the car, we meet Alondra Rivas to complete the process, and it was one of the easiest and most pleasant car buying experiences we have ever had. No pressure just here is the information do you want this or that, yes or no etc. and she was so thorough with all of our questions. We chatted and had a good time while waiting for financing paperwork. There was one little hiccup, but the finance department found a solution, and we were able to drive the car home that day. I also want to note that it's not very often you see so many women working at a car dealership and we personally loved the diversity. Way to go Marysville Toyota and Alondra! We would highly recommend this dealership and Alondra to anyone looking to purchase a Toyota.

I had a great experience purchasing my new car from Toyota of Marysville! Paul was absolutely wonderful to work with. He was patient, never pushy, and made the whole process feel comfortable and stress-free. He took the time to answer my questions and let me make decisions without feeling pressured. He even went above and beyond by coming in on his day off so I could finish signing everything and take my new car home! I really appreciated his kindness, flexibility, and willingness to work around my schedule. If you’re looking for a car, I definitely recommend asking for ... Read More

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Google - Nov 12, 2026

I had a great experience purchasing my new car from Toyota of Marysville! Paul was absolutely wonderful to work with. He was patient, never pushy, and made the whole process feel comfortable and stress-free. He took the time to answer my questions and let me make decisions without feeling pressured. He even went above and beyond by coming in on his day off so I could finish signing everything and take my new car home! I really appreciated his kindness, flexibility, and willingness to work around my schedule. If you’re looking for a car, I definitely recommend asking for Paul!

Efficient, accurate service visit for my LC250. Katie was my first contact at drop off and pick up, giving smiles and thanks. A+ rating for the team and especially Katie.

⭐⭐⭐⭐⭐ Wonderful Experience at Marysville Toyota! My husband and I recently had the pleasure of bringing home two new Toyotas from Marysville Toyota! I got my beautiful new Grand Highlander Hybrid i-FORCE MAX Platinum, and my husband got his new Tundra i-FORCE MAX Limited. Needless to say, we’re both pretty excited about our new rides! What really stood out to me was how easy and pleasant the entire experience was. Rachel was fantastic! She was friendly, professional, and incredibly helpful throughout the process. Her communication was excellent, and I really appreciated how she stayed on top of everything and kept ... Read More

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Google - Nov 10, 2026

⭐⭐⭐⭐⭐ Wonderful Experience at Marysville Toyota! My husband and I recently had the pleasure of bringing home two new Toyotas from Marysville Toyota! I got my beautiful new Grand Highlander Hybrid i-FORCE MAX Platinum, and my husband got his new Tundra i-FORCE MAX Limited. Needless to say, we’re both pretty excited about our new rides! What really stood out to me was how easy and pleasant the entire experience was. Rachel was fantastic! She was friendly, professional, and incredibly helpful throughout the process. Her communication was excellent, and I really appreciated how she stayed on top of everything and kept us in the loop. It’s refreshing to work with someone who makes you feel valued as a customer rather than just another sale. A big shout-out to Tom, Alondra and Beth as well! We truly appreciate everything you all did to help make our purchases such a positive experience. From the first conversations to driving our new vehicles home, we felt well taken care of. The entire team made what could have been a complicated process of purchasing two vehicles feel effortless. If you’re shopping for a Toyota, do yourself a favor and go see Rachel at Marysville Toyota! We would absolutely recommend her and the dealership to anyone. Thank you again for taking such great care of us! ⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ Outstanding Experience at Marysville Toyota! We recently purchased two new vehicles from Marysville Toyota — a Grand Highlander Hybrid i-FORCE MAX Platinum for my wife and a Tundra i-FORCE MAX Limited for myself — and the entire experience was fantastic from start to finish! A huge thank you to Rachel, who was absolutely wonderful to work with. Her communication throughout the entire process was excellent. She kept us informed every step of the way, was responsive to our questions, and made the whole experience smooth and enjoyable. I also want to give a special shout-out and thank you to Tom, Beth, and ... Read More

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Google - Nov 10, 2026

⭐⭐⭐⭐⭐ Outstanding Experience at Marysville Toyota! We recently purchased two new vehicles from Marysville Toyota — a Grand Highlander Hybrid i-FORCE MAX Platinum for my wife and a Tundra i-FORCE MAX Limited for myself — and the entire experience was fantastic from start to finish! A huge thank you to Rachel, who was absolutely wonderful to work with. Her communication throughout the entire process was excellent. She kept us informed every step of the way, was responsive to our questions, and made the whole experience smooth and enjoyable. I also want to give a special shout-out and thank you to Tom, Beth, and Alondra for their help in making everything come together! Buying two vehicles at once could have been a stressful experience, but the team at Marysville Toyota made it a great one. If you’re in the market for a new Toyota, I highly recommend asking for Rachel at Marysville Toyota! We couldn’t be happier with our experience or our new vehicles! ⭐⭐⭐⭐⭐

My husband and I purchased a used vehicle from Marysville Toyota this weekend. We appreciated the straight-forward nature of the process. There was no haggling over price. They were open, answered questions and got us out the door a bit quicker than other places we have dealt with. Thanks to Roee for a good experience.

Been wanting a new tacoma for over 25 years, finally picked one up. This is the place to purchase 1. No pressure, kind, friendly, professional. Recommend for honest interactions

Great experience. Brianna was very charismatic through and through. My wife loved both the experience and the car. Would come again

Best Toyota dealer in Greater Seattle area! Had a wonderful experience. Special thanks to Alondra Rivas who helped us throughout in buying our first car. No upsale, no extra charge, no dealership accessories. Just the car price, which was really a good deal for us. We are so so thankful to Marysville Toyota, and specially to Alondra. She is awesome. She explained every little things in details. She helped us with everything - from our first test drive, to order placing, to paper work, to final purchase. We are so so grateful to her and to the whole team. Thanks ... Read More

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Google - Nov 8, 2026

Best Toyota dealer in Greater Seattle area! Had a wonderful experience. Special thanks to Alondra Rivas who helped us throughout in buying our first car. No upsale, no extra charge, no dealership accessories. Just the car price, which was really a good deal for us. We are so so thankful to Marysville Toyota, and specially to Alondra. She is awesome. She explained every little things in details. She helped us with everything - from our first test drive, to order placing, to paper work, to final purchase. We are so so grateful to her and to the whole team. Thanks a lot Alondra and Marysville Toyota! ❤️❤️😊😊🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Paul is very knowledgeable and professional, answered all of my questions.

Fine but over 1 hour for an oil change/rotating tires is absurd.

Best dealership experience I've ever had. Was looking for GHH and every Toyota dealership required you to go through hoops to get one, except for this one. No pressured sales tactics, no headaches. I ordered my vehicle, waited until it arrived. Showed up. Paid for it and left, and no issues. Would do it again with them. Alondra is fantastic to work with! Thank you!

Usually they are very good here. But the last few times the gal checking us in became rude and told us one thing before even checking the notes on the account. As far as the actual service on the vehicle, that was great.

Got my car in very quickly and did a great job!

Kesley did a great job helping us.

They helped me get my dream car in my favorite color for a reasonable cost. They were are kind, and helpful and I will continue to choose Toyota!

⭐⭐⭐⭐⭐ I really can’t say enough about how great my experience was with Erica and Andre. This was the first time I’ve ever gone through the whole car-buying process completely on my own, and working with Erica honestly felt like working with a friend. She didn’t just listen to what I was saying — she really heard me when I told her what I was looking for and what mattered to me. She never tried to talk me into something that wasn’t right for me, and I never felt pressured. I definitely took my time making a decision, ... Read More

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Google - Nov 2, 2026

⭐⭐⭐⭐⭐ I really can’t say enough about how great my experience was with Erica and Andre. This was the first time I’ve ever gone through the whole car-buying process completely on my own, and working with Erica honestly felt like working with a friend. She didn’t just listen to what I was saying — she really heard me when I told her what I was looking for and what mattered to me. She never tried to talk me into something that wasn’t right for me, and I never felt pressured. I definitely took my time making a decision, and through all of my back and forth, Erica was incredibly patient. She worked hard for me, gave me the space I needed to figure things out, and never made me feel like I was being difficult or taking too long. Andre was just as great when we got to the financing. I came in with plenty of questions, and he took the time to answer every one of them thoroughly and explain things in a way that actually made sense. I never felt silly for asking, and when you’re making a pretty big financial decision, that matters. I’m really glad I happened to walk into Toyota when I did and ended up with these two. What could have been a pretty intimidating experience ended up being such a positive one. I drove away loving my new car and feeling really good about the decision I made. Thank you both. I genuinely appreciate how you treated me through this whole process. ❤️

I went for first service after I purchased new car from them, their customer service was terrible and rude, they lied to me when I bought car about the service they don’t even have there. The manager was rude and ignorant. Shame on them

Helpful service team!

I had excellent service and they were spot on for how long it would take.

Great team at Marysville Toyota. It was nice purchasing a vehicle without the hassle of a pushy sales team. There is not many dealerships like Marysville Toyota... Big Thanks to Erika Guthrie.

Both the service writer and manager were great. There was some confusion but they handled it very professional.

We had recall on our RAV4 and when we called they made an appointment very quickly. When we showed up our service rep Katie Stevenson got us checked in quickly and settled in the waiting area (which is nice). She kept us informed about the progress. They even had the work done early.

Professional, HONEST, trustworthy patient and helpful. Kesley is awesome!

Thanks to Alondra and the team at Toyota Marysville. Great buying experience. Could not have been easier. Highly recommend!

Communication should have been better. Found myself calling to get up dates about my vehicle. The information I did receive was not detailed enough. I found myself asking about time, parts and cost, when this could have been clearly communicated in advance.

Gina is great. She came in on her day off and helped me get into my new truck. She made everything seamless, I felt like we were old friends.

Excellent service! They did a wonderful job with my car, and everything was handled professionally. I’m very happy with the quality of their work and highly recommend them to anyone looking for great

Took 3.50 hrs for drain hybrid inverter, it’s absurd!! I was told 1.50 hrs or sooner, Not happy about it

Great customer service as usual.

Polite, professional, patient. Update: I have to update my recent 5-star review following a very disappointing experience with your service department. On my last maintenance report, my battery health was marked as "good," and I was informed that the vehicle was fully checked. However, I recently had issues with my rear defrost, which is a major safety concern for me, especially with winter approaching. I called the Marysville dealership multiple times to request a checkup and repairs. Although the front desk took my messages, no one returned my calls. It is clear that the initial inspection was superficial. ... Read More

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Google - Oct 20, 2026

Polite, professional, patient. Update: I have to update my recent 5-star review following a very disappointing experience with your service department. On my last maintenance report, my battery health was marked as "good," and I was informed that the vehicle was fully checked. However, I recently had issues with my rear defrost, which is a major safety concern for me, especially with winter approaching. I called the Marysville dealership multiple times to request a checkup and repairs. Although the front desk took my messages, no one returned my calls. It is clear that the initial inspection was superficial. On Saturday, while driving to a local repair shop to address the rear defrost, my battery completely died upon arrival. I hope your team will prioritize customer safety, perform thorough maintenance checks, and improve overall professionalism and communication in the future.

This was my first brand-new vehicle purchased from a dealership, and owning a Toyota had always been a dream of mine. I am a big Toyota fan, so I was very excited about this purchase. Unfortunately, my first new Toyota buying experience was very disappointing and very different from what I expected. The salesperson, Kesley Brown, was very polite, friendly, and helpful during the sales process. However, the sales process was extremely focused on selling additional products, warranties, insurance packages, and other services that cost extra money. I spent approximately three hours going through these offers and repeatedly declining products ... Read More

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Google - Oct 1, 2026

This was my first brand-new vehicle purchased from a dealership, and owning a Toyota had always been a dream of mine. I am a big Toyota fan, so I was very excited about this purchase. Unfortunately, my first new Toyota buying experience was very disappointing and very different from what I expected. The salesperson, Kesley Brown, was very polite, friendly, and helpful during the sales process. However, the sales process was extremely focused on selling additional products, warranties, insurance packages, and other services that cost extra money. I spent approximately three hours going through these offers and repeatedly declining products that I did not want. What disappointed me is that so much attention was given to selling additional products, while important details about the actual vehicle were not properly explained or verified. After I purchased the vehicle and got in to drive it home, I noticed that it already had approximately 300 miles on the odometer. I did not realize this until after I had completed the purchase and was already driving home. At that point, it was too late to discuss it before signing the paperwork. I understand that a new vehicle can have some mileage from transportation, test drives, or other dealership activities, but I believe this should have been clearly disclosed to me before the purchase. There was also an issue with the second-row seating. According to the VIN and the vehicle’s listed equipment, the vehicle was supposed to have second-row captain’s chairs. However, the vehicle I actually received has a regular second-row bench seat. This is not simply a matter of personal preference. The equipment listed for this VIN does not match the equipment that was actually in the vehicle I received. I also asked where the carpet floor mats were, and I was told that they were not included. Another disappointing detail was the paperwork. The documents were simply handed to me in a regular zip-lock plastic bag. In the past, when I purchased vehicles, the paperwork was provided in a Toyota-branded folder or envelope. This may seem like a small thing, but when you are purchasing your first brand-new Toyota, these details matter. After the purchase, I contacted the dealership with my questions and concerns. I was told that I should have asked about these things before signing the paperwork. I understand that a buyer has a responsibility to carefully review everything before signing. However, I also believe that a dealership should clearly explain the vehicle’s equipment and important details before completing a sale, especially when the actual vehicle does not match the equipment listed for that VIN. What was especially disappointing was the difference in the experience before and after the sale. Before I purchased the vehicle, Kesley Brown was very polite and helpful. After the purchase, when I needed assistance with these issues, I did not receive the level of help or resolution that I expected. I understand that buying a car is a business transaction. I also understand that dealerships sell additional products and services. I have no problem paying for something I actually want. But I expected transparency, accurate information about the vehicle, and the same level of customer service after the sale that I received before signing the paperwork. This was my first brand-new Toyota, and I was genuinely excited because owning a new Toyota had been a dream of mine. Unfortunately, the experience left me very disappointed. My advice to anyone buying from this dealership is to carefully verify every detail of the vehicle, the VIN equipment, the mileage, and everything included in the purchase before signing any paperwork. Make sure every important detail is confirmed in writing. I did not expect special treatment or anything for free. I simply expected to receive the vehicle and equipment that were represented to me when I made the purchase.

It took an hour and a half for an oil change. And that was with an appointment.

Charged us 230$ to do NOTHING …. Came for a tranny service, during drop off the check engine light was mentioned and $195 if we wanted them to read the code, we already knew the issue and said no. They said that was ok, so I left the car to be serviced. I even showed them a photo of us reading the code prior to drop off. Then the next day, I had to call when it became the afternoon and I still hadn’t heard an update on when it would be done….. and was told they wouldn’t do the transmission ... Read More

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Google - Sep 25, 2026

Charged us 230$ to do NOTHING …. Came for a tranny service, during drop off the check engine light was mentioned and $195 if we wanted them to read the code, we already knew the issue and said no. They said that was ok, so I left the car to be serviced. I even showed them a photo of us reading the code prior to drop off. Then the next day, I had to call when it became the afternoon and I still hadn’t heard an update on when it would be done….. and was told they wouldn’t do the transmission service because of the code, charged 230$ before we could pick it up. Cleared the code at o’reillys for free due to a minor gas cap issue. Will not go back. I understand they don’t want to do work on a car if I wouldn’t let THEM check the code, but why not just say that vs letting me leave the car overnight and then charging for NOTHING.

When I had purchased my vehicle from here a few months ago, I was informed that my vehicle came with service included which included oil changes for 6 months or 6000 miles. I asked my sales rep to explain the things included again so I wasn’t confused about the oil change and service. They reiterated that it was included so I left happy. Come to recent, I had made an appointment for an oil change and came in expecting for it to be covered. Was told I would also be receiving a complimentary car wash with my oil change and other ... Read More

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Google - Sep 8, 2026

When I had purchased my vehicle from here a few months ago, I was informed that my vehicle came with service included which included oil changes for 6 months or 6000 miles. I asked my sales rep to explain the things included again so I wasn’t confused about the oil change and service. They reiterated that it was included so I left happy. Come to recent, I had made an appointment for an oil change and came in expecting for it to be covered. Was told I would also be receiving a complimentary car wash with my oil change and other services like tire rotation. Come to find out after everything was done that the oil change and other services were not Infact apart of my cars plan and that I would have to pay. Not an issue, so I paid. I ask the person who helped me about this and why the sales rep adamantly said I would have these services when they Infact were not included, and they responded “take that up with your sales person”. At this point I was baffled at the response and left a bit frustrated. When I entered my car, I noticed that the car was not washed as I was told. At this point, I just felt more than frustrated with the service. I was sold a vehicle with promised services, which I didn’t receive. Was told to take it up with my sales person, which was a baffling response. And didn’t receive a a car wash like explained in person. Overall, poor service from the dealership. First and last time I will get general services done here.

Horrible communication , 👎🏻 tried so hard but truly didn’t like my sales person, even after you buy the car they still mistreat you. Super Passive and wish I bought it from a better sale person that’ll appreciate and take care of you!

Poor customers service. Sales people don’t return calls but assigned someone else to text a response and this person made appointment but didn’t show up. Advertised that sales people don’t work on commissions. It shows because they don’t care whether or not they make a sale. Update 8/10/2026 - To Toyota Marysville Team: we did buy a 2025 Toyota Bz4x from your dealership last year. We’ve been trying to get a 2026 Toyota Rav4XSE plugin with your sales staff unsuccessfully.

I know customer service isn’t much of a thing anymore but I’ve been really disappointed in this dealership’s service center. The last two times I brought my car in for service, I’ve had one request - check the brakes because they make an awful squealing sound but only in reverse. The first visit, they checked the brakes but no one followed up or said anything about it. The problem continued. Second visit, I asked them to check again. They said the pads and rotors are fine and recommended I bring my own brake pads to the ... Read More

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Google - Jul 25, 2026

I know customer service isn’t much of a thing anymore but I’ve been really disappointed in this dealership’s service center. The last two times I brought my car in for service, I’ve had one request - check the brakes because they make an awful squealing sound but only in reverse. The first visit, they checked the brakes but no one followed up or said anything about it. The problem continued. Second visit, I asked them to check again. They said the pads and rotors are fine and recommended I bring my own brake pads to the service center because it’s likely a Toyota brake pad issue. Then they said they could “grease the brakes” and charge me 1 hour of labor or about $150 but no assurances that would fix the problem. I’m stunned that those were the best solutions offered to fix the problem from such a well known and quality manufacturer. They had lots of other services to offer me and ended up paying close to $1,200 but after 2 visits and still have this annoying brake issue really has me disappointed and feel like I wasn’t treated as a valued customer. Isn’t the idea of paying a premium to take your car to the dealership supposed to pay off by the convenience and for access to the highest quality parts? I’m getting neither from this place and has me wondering why I keep going back.

I was their for almost 3 hours for an hour service

Service department parked my car in customer parking when they were done servicing it, then someone came and dinged the door. Will never go back.

I will never use Marysville Toyota for anything beyond oil and fluid changes, and the plan on a long wait because they are always understaffed. I had an issue where the door locks were not reliably working. ANYONE with ANY knowledge of cars would immediately suspect the lock actuator and have that part in stock, BUT NO!. Toyota had to tear apart all four doors to VERIFY the problem and then had to order the part. I was charged hundreds of $$$ for this verification and it too five trips for a total of 20 hours in their waiting area to get ... Read More

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Google - Jul 21, 2026

I will never use Marysville Toyota for anything beyond oil and fluid changes, and the plan on a long wait because they are always understaffed. I had an issue where the door locks were not reliably working. ANYONE with ANY knowledge of cars would immediately suspect the lock actuator and have that part in stock, BUT NO!. Toyota had to tear apart all four doors to VERIFY the problem and then had to order the part. I was charged hundreds of $$$ for this verification and it too five trips for a total of 20 hours in their waiting area to get all four doors fixed🤨🤨🤨

First of all, I’m glad I got the car that I wanted and I appreciated it although my experience was not pleasant. A few months ago, I went in and told the sales person, Dave that I was looking for a RAV4 xse with roof rack and panoramic roof without other add-ons and he wrote down my preference/needs on my profile. Later, I heard back from Mae that they had a car coming that met my needs and to be honest that was truly the exact car that I asked for. I met with Dave again and put ... Read More

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Google - Jul 11, 2026

First of all, I’m glad I got the car that I wanted and I appreciated it although my experience was not pleasant. A few months ago, I went in and told the sales person, Dave that I was looking for a RAV4 xse with roof rack and panoramic roof without other add-ons and he wrote down my preference/needs on my profile. Later, I heard back from Mae that they had a car coming that met my needs and to be honest that was truly the exact car that I asked for. I met with Dave again and put down two thousand dollars of deposit to secure this car and I saw my name listed next to that specific car on the computer. As I was patiently waiting for my new car to arrive, I got a text that said they had another car coming sooner if I would be interested. Dave sent me an email with a file of specific details of that car. Unfortunately, I was not able to open the file and I told him that I couldn’t open the file so I didn’t know how that car would be like. One day, I got a call after work that I didn’t recognize the number but I answered it anyways but didn’t hear anyone speaking so I hung up. And I didn’t get another call back from that number again so I thought maybe that was a scam and I didn’t pay too much attention to it. Finally, I was told that my car had arrived so I went in to sign paperwork. I noticed the total MSRP of this car was lower than what I had remembered last time and I found out the car in the lot was missing a roof rack and something else. After looking through everything, I realized that was not the car that I had put down 2K of deposit on it. Dave told me that car was already sold to someone else and he said they tried to call me. Seriously? You sold my car without my consent and at the beginning I was told to put down deposit to secure my car. I never ever rushed them on anything and I was just patiently waiting for my car to arrive but this what had happened truly disappointed me. Anyways after talking, I was told that I could add roof rack and other stuff on this car but it would cost more. I asked why. It was your fault that you sold my car without my consent and you had my requests written down at the first place. Later, I was able to add stuff that was missing with factory price because that was what I asked for at the beginning of this purchase. Despite my experience was not pleasant, I still referred my friend and he purchased a car from this place as well. My friend and I both agreed the service was slow and we felt ignored. I learned from my friend that I could get points through Toyota app for things like referral and first responders. I was shocked because my sales person never told me anything about this point system and I had to ask for someone else who could tell me more about this point system. Anyways, I just wanted to share my experience here and again thanks to those who had helped me through this big purchase, especially Mae that helped me find the exact car that I wanted! However, I would not recommend this sales team to my friends again.

I originally brought my truck in to have it serviced oil change And Transmission. And I realize there’s a leak in my truck and tried to have them find the source of the leak. But they serviced it couldn’t do the alignment charge for it anyways, I thought ever finding where the leak came from or what the problem was that sent me on my way. Wasn’t that impressed when I buy a new vehicle I probably won’t buy from there.

Customer service is a joke. They verified my contact info upon leaving my car with them for minor maintenance and to call me when done or of anything needed. However, did not bother to notify me of recommendations. On my receipt it states contact info unknown and listed my son's email address below unknown number. Lies all lies.

I had my Tundra serviced here recently. Oil change and spark plugs. The next day I got a check engine light and had to take it back. They left a hose loose. They fixed it free no big deal. I decided to take a closer look at the work they did and wow will I not be going back. They hand tightened the bolts on my skid plate and lost 2 of them. They left out a bolt on a different hose clamp and it was going to fail any day and they also lost another bolt on a bracket and ... Read More

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Google - Jun 10, 2026

I had my Tundra serviced here recently. Oil change and spark plugs. The next day I got a check engine light and had to take it back. They left a hose loose. They fixed it free no big deal. I decided to take a closer look at the work they did and wow will I not be going back. They hand tightened the bolts on my skid plate and lost 2 of them. They left out a bolt on a different hose clamp and it was going to fail any day and they also lost another bolt on a bracket and only hand tightened the one bolt left so it wash flopping around in the engine bay. Just an all around hack job that also cost 800$. I would not trust these people to wash my windows.

The service team apparently has two different systems that don't talk to each other, which makes it so that they will provide you inaccurate numbers, and if your experience was like mine, gaslight you into believing that they didn't give you a number for service, despite having paper evidence of the same. But then you find out that they changed the service product without telling you, saying that you agreed to the changes by handing you a tablet to provide a signature, without showing you the changes that are behind the signature pop-up. You're right, my bad. ... Read More

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Google - Jun 8, 2026

The service team apparently has two different systems that don't talk to each other, which makes it so that they will provide you inaccurate numbers, and if your experience was like mine, gaslight you into believing that they didn't give you a number for service, despite having paper evidence of the same. But then you find out that they changed the service product without telling you, saying that you agreed to the changes by handing you a tablet to provide a signature, without showing you the changes that are behind the signature pop-up. You're right, my bad. I should have asked you to be more honest and show me the differences between the paper copy I have, and the digital version that I never knew was different. Prepare yourself to receive a lecture about sales tax, like you're a kid and don't understand what that means, despite being completely reasonable up to this point. Being completely overwhelmed by how I was being treated and having my vehicle be held hostage until I agreed to pay the additional amount, I didn't want to talk with them anymore that day. Management will make a promise to you to follow up with you, but won't, in the end - it's a business after all. And this is an honest google review. Caveat emptor. Their sales team is kind, but behind all the automation, you realize that you're just a number to them. They'll maintain your information and reach out to you to buy your car at completely under the market (no surprise there) and then charge you "extra" because of a microchip shortage (typically to the tune of $4k more than MSRP). My math says they're making $8k+ in that exchange. I also explained that I had a minimum that I would accept for my vehicle at the very beginning, which was within market. The pressure and indignant response I received when I walked away from the deal was completely unnecessary; I get it - you wanted more money from me; but I was completely transparent from the beginning. Anyway. If you enjoy sales pressure, being ignored, and potentially being gaslit about your own experience, this is a great place to go.

Extremely frustrating and poor service experience. I brought my car in for potential warranty repairs, only to be told after a full two weeks that it wasn't covered. On top of holding my car for 14 days, I was charged around $500 just for a diagnosis. To make matters worse, I drove the car off the lot and within a few miles, both the check engine light and a 'Check Hybrid Battery System' warning came on—issues that were not present or were made worse during their care. When I immediately turned around and brought the car back, I was told ... Read More

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Google - Jun 4, 2026

Extremely frustrating and poor service experience. I brought my car in for potential warranty repairs, only to be told after a full two weeks that it wasn't covered. On top of holding my car for 14 days, I was charged around $500 just for a diagnosis. To make matters worse, I drove the car off the lot and within a few miles, both the check engine light and a 'Check Hybrid Battery System' warning came on—issues that were not present or were made worse during their care. When I immediately turned around and brought the car back, I was told all their technicians were busy and that I just needed to come back on Monday, leaving me stranded with a damaged vehicle right after paying them $459.48. Completely unacceptable accountability and customer service. Avoid their service department if you expect reliable work.

A very non professional sales team. Conveyed the message that they only want to sell new cars and don't care much about those who're looking for a used Toyota car. They only offered me leftovers from other brands. I was utterly disappointed - I thought better of anything that represents the Toyota famous brand. One star is the min, otherwise I would've given zero stars.

1.5 hours for an oil change. A Thursday 10am appointment made in advance. This seems like an excessive amount of wait time.

We went in twice for a test drive for 2 different vehicles. They assigned the same sales person to us both times (Bryan). Overall he was a nice guy, but he was on his cell phone during both test drives, so I wasn't sure where to go. My husband had to give me directions. Any info we asked about the car, his response was either I don't know or I think so. Didn't seem to be knowledgeable about the cars at all. So I pulled some of the info from the website and asked to test some of ... Read More

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Google - May 22, 2026

We went in twice for a test drive for 2 different vehicles. They assigned the same sales person to us both times (Bryan). Overall he was a nice guy, but he was on his cell phone during both test drives, so I wasn't sure where to go. My husband had to give me directions. Any info we asked about the car, his response was either I don't know or I think so. Didn't seem to be knowledgeable about the cars at all. So I pulled some of the info from the website and asked to test some of the safety features. He made a comment well why do you want to test that, if it says it has the feature then it has it. My husband got really annoyed and we walked off. The sales manager (Jae) sent a text that we could reach out for assistance. I texted the # bank and asked for a direct email, but never heard back. Also sent an email to (Zoey) the sales assistant person that was emailing me consistently after the 1st test drive to follow up and asked for Jae's email address but never heard back either. I have waited for about a week to see if they will respond back before I put a review.

Purchase a RAV4 2023 for 36k and they jacked it up to $52,000 jumbling around their paperwork using iPads instead of real paperwork and then run me around like that wasn’t so and can I prove it would not use them ever again

Ran into some issues. Will update once everything is resolved.

Not a great first time with this service department. Poor communication from advisor, was told they would came me when they talked with the warranty company, never did. Finally had to call them for an update and everything was done. Was told I could come pick it up and gave a time and when I got there 3 hours later, I had to wait 20 minutes for the advisor to finish paperwork. Customer that came in after me had the same problem. Then to top it off, the car wash that shows on my invoice that they gave me either never happened ... Read More

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Google - May 5, 2026

Not a great first time with this service department. Poor communication from advisor, was told they would came me when they talked with the warranty company, never did. Finally had to call them for an update and everything was done. Was told I could come pick it up and gave a time and when I got there 3 hours later, I had to wait 20 minutes for the advisor to finish paperwork. Customer that came in after me had the same problem. Then to top it off, the car wash that shows on my invoice that they gave me either never happened or was washed with yesterday’s water. The actual service performed on my truck was fine, no issues with that. Really irritated with the customer service since this is the closest Toyota to me, I’ll probably travel to a further one next time.

Lots of balls dropped at this Toyota location. Ever since we first bought our car, they did not give us all the paperwork on warranty to review ahead of time, tried to rush us through the purchasing process without providing all the necessary info, tried to sell us the brand new car with manufacturing damage TWICE, tried to charge us for a roof rack that we’d requested but they hadn’t even installed, and refuse to give us a loaner car when there is a recall because it needs to exceed the threshold of time it takes to fix ... Read More

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Google - Apr 25, 2026

Lots of balls dropped at this Toyota location. Ever since we first bought our car, they did not give us all the paperwork on warranty to review ahead of time, tried to rush us through the purchasing process without providing all the necessary info, tried to sell us the brand new car with manufacturing damage TWICE, tried to charge us for a roof rack that we’d requested but they hadn’t even installed, and refuse to give us a loaner car when there is a recall because it needs to exceed the threshold of time it takes to fix the problem.

Brought my 2004 camry in for a specific diagnosis. It had an intermittent knock coming from the motor somewhere. Also, I wanted to know why I was getting excessive crankcase pressure. The mechanic didn’t address either issue but instead tried to upsell a timing chain and install. Yes it makes a little bit of a rattle, but for 175000 mi that’s expected. I had to meet with the mechanic at the car and show him the sound and the excessive crankcase pressure with which he had no answer to either. I actually had to trouble shoot the problem myself. Your ... Read More

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Google - Apr 21, 2026

Brought my 2004 camry in for a specific diagnosis. It had an intermittent knock coming from the motor somewhere. Also, I wanted to know why I was getting excessive crankcase pressure. The mechanic didn’t address either issue but instead tried to upsell a timing chain and install. Yes it makes a little bit of a rattle, but for 175000 mi that’s expected. I had to meet with the mechanic at the car and show him the sound and the excessive crankcase pressure with which he had no answer to either. I actually had to trouble shoot the problem myself. Your check in guy still charged me the $285 diagnosis fee, for what I feel was not even close to performed.

Service adjuster lost me key. Then claimed I took it

I bought my Rav in to get the navigation up on the monitor. Not only did the "technicians" not do that, they didn't tell me it was not fixed. Very frustrating! Fortunately Justin took the time to go out to the car and use my phone to bring it up. It took him 5 minutes. 5 stars for Justin. It seems to me the "technicians" could have asked to see my phone, which is android, instead of just telling it worked on their i-phones.

I brought my car in due to over heating on the 18th. They flushed both the system and hybrid system charging over $700. I was told if there's issues to bring it back and they would not charge me the diagnostic fees. The 23rd brought it back due to over heating. They replaced the coolant flow control valve. Charged me over $600. Before agreeing to the repair I asked if this would 100% fix it as I cannot afford to pay 5-700 every few days. Was assured this would fix the issue. My SIL and daughter who are currently stationed at Camp ... Read More

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Google - Apr 2, 2026

I brought my car in due to over heating on the 18th. They flushed both the system and hybrid system charging over $700. I was told if there's issues to bring it back and they would not charge me the diagnostic fees. The 23rd brought it back due to over heating. They replaced the coolant flow control valve. Charged me over $600. Before agreeing to the repair I asked if this would 100% fix it as I cannot afford to pay 5-700 every few days. Was assured this would fix the issue. My SIL and daughter who are currently stationed at Camp LeJune came out for my mother's memorial and were supposed to be borrowing this car. They brought the car in the 2nd and 3rd time. The 2nd time the car was returned after being guaranteed it was fixed the red triangle of death flashed on turning and hard braking. The car registered zero oil on the dipstick. The 24th brought it back due to over heating. Was told a fan was unplugged and they didn't unplug it as it wasn't where they were working. Again assured it was fixed. 29th car is over heating again. Earliest time I'm able to bring it in again is the 2nd. Not going back to Marysville. Taking it to everett who usually fixes my car. Paid over 1300 to have the car fixed and it still has the exact same over heating issue. EDITED to add the other dealership I took it to found issues within 2 hours that would cost over 8k to repair. Obviously not worth fixing. When Marysville called me for permission to fix the car on the second visit I stated up front I cannot afford to keep throwing hundreds of dollars at this car every few days. I was guaranteed this would fix the problem which is the only reason I agreed to pay a second time. Marysville did call me. Told me I had a bad cat and abs system. The cat was replaced within the last year and was an old code. I have receipts and the old cat to corroborate. The abs module was just programmed and replaced within the last 6mo and worked fine until Marysville had it . Ending to this sad tale is I had to use every last penny in my emergency fund to buy a new car. Moral of this story is I wouldn't trust Marysville toyota to put the proper air pressure in my tires. So when they ever so graciously offered me 500 in store credit it was declined.

I had a frustrating experience with the service department. I brought in my 2021 RAV4 Hybrid for a driver-side and passenger side door lock issue and also explained that my push-button start wasn’t working properly. I clearly described the symptoms and came in expecting the issue to be fixed. Instead, I was charged $190 for a diagnostic that simply confirmed what I had already explained. This charge was not clearly disclosed ahead of time. No repair was completed during the visit. On top of that, the push-button start issue is still not working, and I wasn’t given a clear answer ... Read More

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Google - Mar 26, 2026

I had a frustrating experience with the service department. I brought in my 2021 RAV4 Hybrid for a driver-side and passenger side door lock issue and also explained that my push-button start wasn’t working properly. I clearly described the symptoms and came in expecting the issue to be fixed. Instead, I was charged $190 for a diagnostic that simply confirmed what I had already explained. This charge was not clearly disclosed ahead of time. No repair was completed during the visit. On top of that, the push-button start issue is still not working, and I wasn’t given a clear answer as to whether it’s related to the actuators or if additional repairs are needed. I was told I would be contacted to schedule the repair, but after multiple follow-ups (calls, voicemail, and email), I’ve received no response. The biggest issues here are lack of communication, lack of follow-through, and being charged for something that was never clearly explained or authorized. 2 weeks later update: The Toyota Marysville business manager commented on my yelp review saying that they would look into this, but it has been two weeks and I have not heard anything, this again shows how much they lack in communication, follow through, follow up. Highly recommend skipping this business as they show time and time again that they do not care about you once they have your money. Update: they still haven’t bothered to return my call and now I’ve left 5 different messages 🚨 UPDATE: The "Bait and Switch" Text Proof (Doug Mesman) Since my last update, things have gone from a lack of communication to flat-out predatory business practices. After leaving five unreturned messages and a corporate manager falsely claiming on Yelp they would look into it, I finally received a text message from **Doug Mesman** in the service department attempting to "make things right." Here is exactly what Doug texted me word-for-word: "Good morning Eric, I hope that texting may be a better for of communication for you. we do have the driver's actuator in-stock, my offer to install at no additional charge still stands . this repair will most likely not fix the push button start... please let me know a day monday -friday that will work best to have the door actuator installed. -- Doug Mesman" Based on Doug’s explicit written text stating there would be "no additional charge," I brought my RAV4 back in to get the driver's side door actuator installed. Once they had my keys and the vehicle was in the back, the classic dealership bait-and-switch began. I waited 2 hours and then Doug and the service department went back on their word and tried to hit me with a $400 bill for the repair that he just texted me would cost absolutely nothing. They used a fake gesture of goodwill to lure me back into the building, only to hold my repair hostage for hundreds of dollars. This service department is completely dishonest. They will lie to your face, lie over text message, and try to scam you the second you walk through the door. If you value your time, your money, and basic business ethics, avoid Toyota Marysville at all costs. I am taking my business to an honest independent shop that actually respects its customers.

I go there for the service. I’m rethinking this, as my mom’s car died, and I started asking about a rav4 that is thousands over bluebook and they informed me they don’t negotiate pricing. That’s not ok. I’ll take my business elsewhere.

Bad experience, from start to finish. While claiming to be different, they were as low as any typical car dealership.

Amazing no hassle buying from Marysville Toyota

The person I dealt with on the phone before I ever got to the dealer was great. He was there anytime I had a question, and he put out extra effort at helping me find what I was looking for. The guy who helped me with my paperwork was frustrating. I often feel like he didn’t answer my questions. I mentioned the paperwork I needed, and he didn’t give it to me when I left. I had to go back to the next day to get it. When I came in the next day, he saw me but ... Read More

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Google - Feb 17, 2026

The person I dealt with on the phone before I ever got to the dealer was great. He was there anytime I had a question, and he put out extra effort at helping me find what I was looking for. The guy who helped me with my paperwork was frustrating. I often feel like he didn’t answer my questions. I mentioned the paperwork I needed, and he didn’t give it to me when I left. I had to go back to the next day to get it. When I came in the next day, he saw me but did not approach, and seemed annoyed when he was called over. When I asked to see the paperwork that I had signed the day before, he made me feel I shouldn't ask he finally went back and got me a couple of the papers that he should’ve had printed off the day before. But still didn’t allow me to see all the paperwork I had seen the day before. When I shared with him that I looked up information on Epic Vin, which showed me there was an accident in the car. He treated me like I was dumb. The issue didn’t show up on Carfax, and there may have been an Error, but he should’ve still acted like he was listening to me and made me feel he could Understand and would’ve worried also if he had bought a car and had that happen. I would’ve appreciated it if he'd approach me When I entered the dealership the next morning to see if everything was all right and if I had any questions. To me that seems like etiquette for someone who has bought a car from you the night before. I also would’ve appreciated him, actually listening to my fears about the fact that there may have been an accident instead of treating me like I was dumb. If he would’ve just made me feel listened to I would’ve at least been able to feel I mattered. I don’t know if there was an accident in the car, but in my mind, he should’ve said he heard me, that he would talk to the manager, and let me know, but he felt there probably wasn’t an issue. I left very frustrated and will not be back. it makes me sad and upset that I’ve had back-to-back issues at two different Toyota dealers. I have always had great interactions with Toyota in the past, but this has made it so I wish I hadn’t bought Toyota.

They gave me no timeframe as to when the repairs would be done. Communication was basically nonexistent. I had to call them to get updates on my vehicle. I bought the extended warranty through the Toyota Marysville dealership at a premium cost. I realized it doesn’t cover as much as I was alluded during purchasing. On top of that in order to use the warranty you have to bring it in and have them diagnose it.. so it’s kind of a gamble whether the issue will be covered or not. Oh, and to top it off, I asked ... Read More

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Google - Feb 13, 2026

They gave me no timeframe as to when the repairs would be done. Communication was basically nonexistent. I had to call them to get updates on my vehicle. I bought the extended warranty through the Toyota Marysville dealership at a premium cost. I realized it doesn’t cover as much as I was alluded during purchasing. On top of that in order to use the warranty you have to bring it in and have them diagnose it.. so it’s kind of a gamble whether the issue will be covered or not. Oh, and to top it off, I asked them not to wash my truck. When I got there, it was washed… I do not recommend Toyota Marysville. This is not the first bad experience I’ve had with them. I feel as if they do not respect my time.

Unprofessional dealings.

Really disappointing experience with this dealership. Had scheduled in appointment to come in and purchase a vehicle and when I came in was informed the car was sold. Now I understand the car market and how nothing is guaranteed but I was in constant communication with them up until five minutes of my arrival. So after switching up my schedule getting people to cover for me and making the hour drive in pouring rain imagine my disappointment when I arrive to see the car upfront and someone coming out to my car as I pull in telling me they were ... Read More

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Google - Feb 8, 2026

Really disappointing experience with this dealership. Had scheduled in appointment to come in and purchase a vehicle and when I came in was informed the car was sold. Now I understand the car market and how nothing is guaranteed but I was in constant communication with them up until five minutes of my arrival. So after switching up my schedule getting people to cover for me and making the hour drive in pouring rain imagine my disappointment when I arrive to see the car upfront and someone coming out to my car as I pull in telling me they were finalizing a deal. They said that there had been a mix up with the appointment and they thought the walk in was me which didn’t quite make sense because they had texted me five minutes prior that the car was ready for me when I would arrive. The apology didn’t seem all that genuine but I understand that at that point there was nothing they could do because the person purchasing the vehicle had an application in. I just don’t understand why I wasn’t informed of this before I made the drive over, even though we were back and fourth with the sales department who had told me they had saved the keys. I just think the overall experience was really shady because there’s no way someone walked in bought that car in under 30 mins. Drove over 100 miles back and fourth for nothing even after emphasizing that I wanted to make sure driving there was worth it and that if we made the drive we would be purchasing. Very unprofessional and disappointing.

My rating is based solely on lack of communication. Vehicle went in on Dec 17th. Later that day we got the estimate for a new transmission. Vehicle has 67,000 miles. Estimate was oked Dec 18th. Had to call to get any info. Got a text saying I could text for info. After calling on/around Dec 22 was told new transmission was on its way. No estimate of when it's to arrive. Jan 8th received text saying parts had arrived, and the transmission wasn't bad, the park neutral switch was corroded.

So I originally brought my car in Monday 12/22/25 for an oil change. After agreeing to a diagnostic that oil change ballooned into a $9,777.24 (lowered later to $9,687.48) repair estimate which I received as a text Tuesday 12/23/25 at 9:25AM. At 11:10AM I called to see if someone could go over this estimate with me. I was told someone would call me back. By 3:50PM, NO ONE CALLED BACK...I had to call again and ask to speak to someone. You would think that going from a simple oil change to a nearly $10,000 repair would warrant a little more expediency with customer service. ... Read More

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Google - Dec 23, 2025

So I originally brought my car in Monday 12/22/25 for an oil change. After agreeing to a diagnostic that oil change ballooned into a $9,777.24 (lowered later to $9,687.48) repair estimate which I received as a text Tuesday 12/23/25 at 9:25AM. At 11:10AM I called to see if someone could go over this estimate with me. I was told someone would call me back. By 3:50PM, NO ONE CALLED BACK...I had to call again and ask to speak to someone. You would think that going from a simple oil change to a nearly $10,000 repair would warrant a little more expediency with customer service. Doubly so if PARTS need to be ordered. Turns out I won't be getting my vehicle back before Christmas. To be clear: it's not the severity of the repairs that I'm disappointed with...it is an older vehicle and has just over 100,000 miles on it. What I find EXTREMELY UNCARING is the lack of someone explaining them to me in a timely manner. I had to call back twice to get someone to actually speak with me. Nearly an entire work day passed before getting any clarification of why an oil change turned into a neatly TEN GRAND repair estimate!!! I've always had good experiences with Marysville Toyota Service in the past but today was the worst. This will likely be the last time I get my vehicle serviced at Marysville Toyota.

(Translated by Google) Inefficient service, lack of communication and making excuses to the customer, and with sky-high prices. (Original) Un cervicio ineficiente, falta de comunicación y darle excusas al cliente, y con precios por las nubes.

At this point, I fully expect to hear from you guys after this review. My over all experience with Marysville Toyota was terrible. I bought my first brand new car, a 2024 Camry SE Nightshade back in February 2024 with 23 miles on it. The day I came in to buy the car Dominic the salesmen was dealing with 2 other people that were buying cars that morning, not just me. First question I ask the Dominic is if the car had remote start. He said yes it does (that was one of the main reasons why I was buying the car). The car ... Read More

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Google - Oct 15, 2025

At this point, I fully expect to hear from you guys after this review. My over all experience with Marysville Toyota was terrible. I bought my first brand new car, a 2024 Camry SE Nightshade back in February 2024 with 23 miles on it. The day I came in to buy the car Dominic the salesmen was dealing with 2 other people that were buying cars that morning, not just me. First question I ask the Dominic is if the car had remote start. He said yes it does (that was one of the main reasons why I was buying the car). The car does NOT have remote start. By then it was too late, the paperwork was already done & we were sitting in the car as he showed me all the features & tried to setup the remote start on the Toyota App. I can't explain to you how pissed I was. I asked about the rubber trim piece that goes between the hood & front bumper because it was discolored & looked warn. He didn't care, just said "that piece of rubber trim is $30"... Wow, ok. The last things I pointed out were the scratches on the front driver's side fender & hood. Come to find out there were scratches all along the entire car. BUT Dominic did offer a free wax & buff job as he said, "oh those will buff out". Those scratches did NOT buff out. So, when they didn't buff out, he offered 1 detail a month for 6 months. WHAT A JOKE. I paid $33,000 for this car. The car currently has around 36,000 miles on it & I was told by a shop that rotated my tires (because Toyota charges for rotations after 25,000 miles) that there might be an issue with my front right wheel barring. Of course, I had a road trip planned for that coming weekend & I wanted to be safe rather than sorry. So, I made the quickest appointment I could before that weekend trip. I showed up for the appointment & they said it will cost me $180 FOR THEM TO JUST INSPECT THE CAR........ THAT IS STILL UNDER WARRANTY!!!!!!!!!!! "Unless the part has failed, we won't touch it". What makes you think I'd want to continue doing business here? The car itself is great. It's an AWD Camry with the 2.5L. How much more reliable can it get... The whole sales & service was disappointing.